Terms & Conditions

Competitions

Butcher’s #NourishEveryDog Competition Terms & Conditions

Butcher’s Food for Dogs #NourishEveryDog competition gives fans the chance to nominate a dog charity to win a donation of Butcher’s Food for Dogs donated to the charity on their behalf. The competition runs from 18.07.21 to 26.07.21 at 11.59pm. The competition is open to UK residents over the age of 18 only.

Five winners will be picked at random from each of the following platforms; Facebook, Twitter, Instagram and the Butcher’s monthly newsletter. Competition winners will be selected and be informed by Email/Facebook/Twitter/Instagram messaging within 10 days of the Final Draw Closing Date and will then have 28 days to respond to that email to claim the prize. If the winner fails to respond within this time the Promoter reserves the right to withdraw the prize offer and award the prize to a reserve winner selected in the same manner.

To receive the donation, the chosen charities must meet Butcher’s Food for Dogs criteria for donation. The charities will need to provide details on their charity name; charity number; contact name; telephone number; email address; and delivery address to receive the donation. Charities must be located in Great Britain and must have sufficient space for lorry access and storage for the pallet. Once all information is received from the charity, it will take 2-3 weeks for the delivery to be completed.

The Promoter accepts no responsibility for late, incomplete, incorrectly submitted, corrupted or misdirected entries, claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise.

All winners must, at the Promoter’s request, participate in reasonable marketing and promotional activity (such as publicity and photography) surrounding the winning of the prize, free of charge, and they consent to the Promoter using their name and images in promotional material.

No purchase is necessary to enter this competition.

Prizes are not transferable or exchangeable and cannot be redeemed for cash or any other form of compensation. All food for dogs will be Butcher’s branded. We will try to accommodate any recipe requests, but please note, this may not always be possible.

In the event for any reason the prize winners do not take an element of the prize at the time stipulated by the Promoter, then that element of the prize will be forfeited by the winners and neither cash nor any other form of compensation will be supplied in lieu of that element of the prize. If for any reason a prize is not available, the Promoter reserves the right to substitute another prize for it, in its sole discretion, of equal or higher value.

Bulk entries made from trade, consumer groups or third parties will not be accepted.

This promotion is in no way sponsored, endorsed or administered by or associated with Facebook, Instagram or Twitter.

Butcher’s general competition terms and conditions apply.

Star In Our Ad Terms & Conditions

Butcher’s Food for Dogs ‘Star In Our Ad’ competition gives fans the chance for their favourite photos and videos of their dog to feature in the social media version of Butcher’s 2021 core 30-second TV ad. This competition comprises of 4 sections, with the total campaign running from 12.04.21 to 04.06.21. This competition is open to UK residents over the age of 18 only.

The competition sections are outlined as follows:

Outdoor Moments runs from 12.04.21 at 16:00 to 20.04.21 at 11:59pm. Winners will be announced on 26.04.21 and the winner will receive a £250 voucher to spend at Pets Pyjamas.

Nourishing Home Moments runs from 26.04.21 at 16:00 to 05.05.21 at 11:59pm. Winners will be announced on 10.05.21 and the winner will receive a premium sustainable dog bed and toys.

Mischievous Moments runs from 10.05.21 at 16:00 to 19.05.21 at 11:59pm. Winners will be announced on 24.05.21 and the winner will receive a big bundle of eco-friendly dog toys plus a garden agility set.

Butcher’s Mealtime Moments runs from 24.05.21 at 16:00 to 01.06.21 at 11:59pm. Winners will be announced on 07.06.21 and the winner will receive will receive a premium cookware set and £250 worth of vouchers to spend on Butcher’s Food for Dogs.

To enter, people must submit their photo or video entry via social media tagging @ButchersDogFood in the image or video of their submission. Entries are also valid via Butcher’s official website form where entrants must fill out the required fields to enter and accept Butcher’s general competition terms and conditions, in addition to these specific terms.

Entries should relate to the theme requested during the live competition dates and may be discounted from the competition prize if they are unrelated.

A shortlist of 4 entries per moment will be chosen by Butcher’s or its marketing partner, may marketing, ahead of a public vote. The shortlist will include a selection of images and videos that portray either an authentic connection between dogs and their owners or a way in which dogs enrich our everyday lives The shortlist submissions must also be of good quality and take inspiration from our existing core 30-second TV advert, fitting in either style or substance. Our decision is final and the shortlist is chosen at our discretion.

The final winner and runners up for each competition section will be chosen by a public vote on Butcher’s official social media channels before the winner announcement date outlined above. People will vote from the shortlisted 4 entries that have been chosen by Butcher’s or its marketing partners, May marketing. We cannot guarantee that winners or runners-up will feature in the final social media version of the TV advert and by entering this competition, you consent to your image and/or video being featured in the social media version of our TV advert.

Please note that submissions may be cut, edited, reformatted, rearranged, combined with other materials or otherwise modified, in our sole and absolute discretion.

Entrants give their consent to be contacted by Butcher’s and/or its marketing agency, May marketing, to arrange the delivery of prizes. Entrants consent to their name being shared publicly during Butcher’s winner announcements across their marketing channels, including on Instagram, Facebook, Twitter and its newsletter.

Please note that employees, and relatives of employees, of Butcher’s Pet Care and its associated companies are not eligible to enter this competition. Images and videos submitted by Superfans and influencers for Butcher’s Star in Our Ad campaign may be used in the social media version of the TV ad but are not eligible to win the prize or be shortlisted for a runner-up prize in any of the four sections.

Any questions can be submitted to social@butchersdogfood.co.uk.

Butcher’s General Competition Terms & Conditions

Competition winners will be selected and be informed by Email/Facebook/Instagram messaging within 10 days of the Final Draw Closing Date and will then have 28 days to respond to that email to claim the prize. If the winner fails to respond within this time the Promoter reserves the right to withdraw the prize offer and award the prize to a reserve winner selected in the same manner.

User Generated Content (UCG): by submitting UCG you represent and warrant that i) you are the sole owner of the UCG, ii) the UGC is accurate, iii) you are at least thirteen (13) years old.

The Promoter accepts no responsibility for late, incomplete, incorrectly submitted, corrupted or misdirected entries, claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise.

All winners and runners up must, at the Promoter’s request, participate in reasonable marketing and promotional activity (such as publicity and photography) surrounding the winning of the prize, free of charge, and they consent to the Promoter using their name and images in promotional material.

No purchase is necessary to enter this competition.

Prizes are not transferable or exchangeable and cannot be redeemed for cash or any other form of compensation. All food for dogs will be Butcher’s branded.

In the event for any reason the prize winners do not take an element of the prize at the time stipulated by the Promoter, then that element of the prize will be forfeited by the winners and neither cash nor any other form of compensation will be supplied in lieu of that element of the prize. If for any reason a prize is not available, the Promoter reserves the right to substitute another prize for it, in its sole discretion, of equal or higher value.

Bulk entries made from trade, consumer groups or third parties will not be accepted.

This promotion is in no way sponsored, endorsed or administered by or associated with Facebook, Instagram or Twitter.

The names and counties of residence of the promotion prize winners will be available by sending a correctly stamped envelope/postcard addressed to Butcher’s Pet Care, Dockham Way, Crick, NN6 7TZ.

The promotion is only valid for UK entrants. We will not send prizes abroad.

Please note that employees, and relatives of employees, of Butcher’s Pet Care and its associated companies are not eligible to enter this competition.

The personal information entrants provide will be used by the Promoter for the purpose of conducting this promotion. The Promoter may disclose entrants’ personal information to its contractors and agents to assist in conducting this promotion or communicating with entrants. The Promoter is bound by the Data Protection Acts (1984 and 1998).

Promoter Details; Butcher’s Pet Care. Dockham Way, Crick, Northamptonshire, NN6 7TZ

Win Our Ad Competition Terms & Conditions

Butcher’s Food for Dogs ‘Win Our Ad’ competition runs from Friday 12th March at 4:30pm to 1st April at 12pm 2021. Winners will be announced on 3rd April 2021.

This competition is open to UK residents over the age of 18 only.

To enter, people must answer a question about Butcher’s latest TV commercials, which air during the competition period of the 12th March to 1st April 2021 between the following live UK TV programmes: Ant & Dec’s Saturday Night Takeaway, Gogglebox and Good Morning Britain. Please note that playbacks on appropriate streaming services may not include Butcher’s ad and the ads scheduling may be subject to change. The same TV ads can also be viewed on Butcher’s YouTube channel.

One entry per question is permitted per person. There are three opportunities to enter on social media and one further bonus entry for Butcher’s newsletter subscribers. Please note that people must have subscribed to the newsletter before 12th March at 4:30pm 2021 to qualify for this additional entry, details of which will be emailed once subscribed.

Questions must be answered in the official competition form on Butcher’s website. These can be accessed via links in Butcher’s official social media competition posts and bio links. Entries by other forms will not count, including in Butcher’s social media competition posts’ comments or direct messages.

Entrants must fill out the required fields to enter and accept Butcher’s general competition terms and conditions, in addition to these specific terms. Entrants give their consent to be contacted by Butcher’s and/or its marketing agency, May, to arrange the delivery of prizes. Entrants consent to their name being shared publicly during Butcher’s winner announcements across their marketing channels, including on Instagram, Facebook, Twitter and its newsletter.

Any questions can be submitted to social@butchersdogfood.co.uk.

Superfans

The search for our Superfans is an ongoing campaign and will finish at Butcher’s discretion. Please note this is not a competition and there is no prize to be won/collected.

This is not a paid partnership, however Butcher’s reserve the right, at their discretion, to agree terms with each participant in exchange for their participation in the campaign.

Successful applicants must at Butcher’s request, participate in reasonable promotional activity/post content on their own social media accounts as approved by Butcher’s and consent to Butcher’s using their name and images in promotional material.

Your details will be shared with Metamorphic Marketing Limited, who will support Butcher’s for the duration of the campaign.

Butcher’s Dog Food Random Acts of Kindness Care Package

Winners of both the care package and runner up prizes will be chosen at random.

Competition ends Sunday 21st February 2021 at 11.59pm.

General competition terms and conditions apply.

Butcher’s Dog Food Care Package

Winners of both the care package and runner up prizes will be chosen at random.

Competition ends Wednesday 2nd December 2020 at 12.00pm.

General competition terms and conditions apply.

Christmas Gift for Newsletter Subscribers

Treats are available whilst stocks last. The recipes will be distributed on a first-come, first-served basis and if your chosen recipe is not available, you may be given an alternative recipe (whilst stocks last), this is at the discretion of Butcher’s.

Gifts are limited to one per subscriber, and cannot be traded for monetary value.

Butcher’s reserves the right to withdraw this offer at any time.

This offer is exclusively for newsletter subscribers who were subscribed as of Tuesday 3rd November.

Your details will be shared with third-party organisations who will assist in the despatch of your gifts.

This offer is for UK residents only.

Christmas Pawfect Giveaway Terms & Conditions

The Christmas Pawfect Giveaway runs from Monday 7th December 2020 – Thursday 17th December 2020, during which time fans of @ButchersDogFood can win prizes.

Each prize is live until 11:59pm the following day. To win, entrants must comply to all specified entry mechanics stated on the post and be following @ButchersDogFood on the social network from which they entered (Facebook, Instagram or Twitter). The number of winners for each prize will be disclosed on the competition post.

Winners will be selected at random by Butcher’s marketing team and contacted by no later than Monday 21st December. Winners will need to provide their full names, addresses and contact information to fulfil the shipping requirements. Please note that prizes may not arrive in time for Christmas due to postal delays.

Prizes are limited to one per winner unless stated otherwise, and cannot be traded for monetary value. Winners have 10 days to claim their prize, at which point, the prize will be forfeited and we will choose another winner at random.

Treats are available whilst stocks last. The recipes will be distributed on a first-come, first-served basis and if your chosen recipe is not available, you may be given an alternative recipe (whilst stocks last), this is at the discretion of Butcher’s.

Butcher’s reserves the right to withdraw this offer at any time.

Your details will be shared with third-party organisations who will assist in the despatch of your gifts. This offer is for UK residents only. General Competition Terms and Conditions apply.

#NourishEveryDog Pledge

The Promotor will donate one meal to selected charities based in Great Britain for every use of the hashtag #NourishEveryDog on qualifying competition entries.
Each ‘donation’ per social media post containing the #NourishEveryDog hashtag equals one meal, which is the equivalent of 1x 150g Foil Tray or 1x 390g / 400g Tin.
Total donations from social media posts will not exceed 2,000,000 (2 million) meals.
The Promotion is free to enter and no purchase of any kind is necessary.

  • This free, monthly prize draw is open to all UK residents aged 18 years or older, excluding Butcher’s Pet Care employees, their agents, families or anyone professionally connected with the promotion.
  • There is one prize each month of £50 of Butcher’s Nourishing Food for Dogs vouchers.
  • Entries will be accepted only through the Butcher’s website or from agreeing to email marketing on placing an order.
  • You will automatically receive one entry into the current month’s prize draw for each email sign up to the Butcher’s newsletter mailing list (subject to your email address being considered as new to this list).
  • By the 14th day of the following month, one winner will be drawn at random from all the entries received during the month and notified by email, phone or post within two weeks of the draw taking place.
  • There is no alternative prize or cash alternative to the prize stated.
  • The Promoter’s decision is final, and no correspondence will be entered into.
  • Winners’ names and towns will be available on request.
  • Butcher’s Pet Care reserve the right to redraw the winners if after 60 days the prize has not been claimed or winner has not responded to Butcher’s Pet Care attempts to make contact.
  • The promotion is only valid for UK entrants. We will not send prizes abroad.
  • No purchase is necessary to enter this competition.
  • All participants will be deemed to have accepted and be bound by these Terms and Conditions.
  • All winners must, at the Promoter’s request, participate in reasonable promotional activity surrounding the winning of the prize, free of charge, and they consent to the Promoter using their name and images in promotional material.
  • If you sign up for e-newsletters but do not wish to be entered into the prize draw, please contact us by email by the first day of the following month.

Please retain these Terms and Conditions for personal reference.

  • Promoter: Butcher’s Pet Care, Baker Group House, Dockham Way, Crick, Northamptonshire, NN6 7TZ. Registered company no 01716195.

Site terms

Please read these terms and conditions carefully before using this site

What’s in these terms?

These terms tell you the rules for using our website www.butchersdogfood.co.uk  (our site).

Who we are and how to contact us:

Butcher’s Pet Care Limited (“We”) operate the site www.butchersdogfood.co.uk. We are registered in England and Wales under company number 01716195 and have our registered office at Baker Group House, Dockham Way, Crick, Northamptonshire, NN6 7TZ. Our VAT number is GB336537643 .

We are a limited company.

To contact us, please email our team at enquiries@butcherspetcare.com and they will respond to you as soon as possible.

By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy policy
  • Our Acceptable Use Policy which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy
  • Our Cookie policy which sets out information about the cookies on our site.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities.

We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our site is only for users in the UK

Our site is directed to people residing in United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use..

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

User-generated content is not approved by us

This website may include images, information and materials uploaded by other users of the site. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

If you wish to complain about information and materials uploaded by other users please contact us on enquiries@butcherspetcare.com Our responsibility for loss or damage suffered by you.

Whether you are a consumer or a business user:

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

If you are a business user:

  • We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.
  • In particular, we will not be liable for:
  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user:

  • Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

How we may use your personal information

We will only use your personal information as set out in our Privacy policy

Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site you must comply with the content standards set out below.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in rights you are giving us to use material you upload (see below).

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out below.

You are solely responsible for securing and backing up your content.

Content standards

These content standards apply to any and all material and/or content which you contribute to our site (contributions).

You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

  • Be accurate (where they state facts).
  • Be genuinely held (where they state opinions).
  • Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

  • Contain any material which is defamatory of any person.
  • Contain any material which is obscene, offensive, hateful or inflammatory.
  • Promote sexually explicit material.
  • Promote violence.
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trade mark of any other person.
  • Be likely to deceive any person.
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Promote any illegal activity.
  • Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
  • Give the impression that they emanate from us, if this is not the case.
  • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Rights you are giving us to use material you upload

When you upload or post content to our site, you grant us an irrevocable, non-exclusive licence to use the content for any purpose in connection with our business.

In the event that we intend to share your content with any third party or parties we will always seek your prior written to do so.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy

If you wish to link to or make any use of content on our site other than that set out above, please contact enquiries@butcherspetcare.com.

Which country’s laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Our trade marks are registered

The following are UK registered trademarks belonging to Butcher’s Pet Care Limited.

BUTCHER’S BUTCHER’S NOURISHING FOOD FOR DOGS BUTCHER’S GOODNESS FROM FARM TO BOWL
LEAN & TASTY BUTCHER’S PUPPY BUTCHER’S TRIPE
SIMPLY GENTLE Butcher’s natural               goodness BUTCHER’S CLASSIC
BUTCHER’S TRIPE MIX Goodness from farm to bowl

In addition we own a number of picture trademarks which can be found at www.ipo.gov.uk/tmowner, by searching “Butcher’s”.

You are not permitted to use any of the trademarks without our approval, unless they are part of material you are using as permitted under How you may use material on our site

Terms of sale

  • Butcher’s Nourishing Food for Dogs may promote discount codes. These codes are only valid for a specific time and only for use at www.Butchersdogfood.co.uk. The relevant discount code must be correctly entered during the checkout process when shopping at www.Butchersdogfood.co.uk. 
  • Each code and discount amount will be clearly stated within each specific promotion. For discount codes received on email or via social media promotions, details will be clearly listed within the promotion itself. 
  • Discount code offers are only valid to use once per household and a closing date for the offer will be stated on each promotion. No cash or cash alternative is available. 
  • Unless stated, discount cannot be combined and only one offer can be applied to any order.
  • All offer codes are applied to the value of the order, excluding delivery costs and are subject to our general Terms and Conditions. 
  • We may change the terms of special offers, or withdraw them altogether, at any time and without prior notice. We will honour at the offer price any order placed by you before an offer ends, or is amended or withdrawn.

Please read these terms and conditions carefully before using this site

What’s in these terms?

These terms tell you the rules for using our website www.butchersdogfood.co.uk  (our site).

Who we are and how to contact us:

Butcher’s Pet Care Limited (“We”) operate the site www.butchersdogfood.co.uk. We are registered in England and Wales under company number 01716195 and have our registered office at Baker Group House, Dockham Way, Crick, Northamptonshire, NN6 7TZ. Our VAT number is GB336537643 .

We are a limited company.

To contact us, please email our team at enquiries@butcherspetcare.com and they will respond to you as soon as possible.

By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy policy
  • Our Acceptable Use Policy which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy
  • Our  Cookie policy which sets out information about the cookies on our site.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities.

We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our site is only for users in the UK

Our site is directed to people residing in United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use..

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

User-generated content is not approved by us

This website may include images, information and materials uploaded by other users of the site. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

If you wish to complain about information and materials uploaded by other users please contact us on enquiries@butcherspetcare.com Our responsibility for loss or damage suffered by you.

Whether you are a consumer or a business user:

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

If you are a business user:

  • We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.
  • In particular, we will not be liable for:
  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user:

  • Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

How we may use your personal information

We will only use your personal information as set out in our Privacy policy

Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site you must comply with the content standards set out below.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in rights you are giving us to use material you upload (see below).

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out below.

You are solely responsible for securing and backing up your content.

Content standards

These content standards apply to any and all material and/or content which you contribute to our site (contributions).

You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

  • Be accurate (where they state facts).
  • Be genuinely held (where they state opinions).
  • Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

  • Contain any material which is defamatory of any person.
  • Contain any material which is obscene, offensive, hateful or inflammatory.
  • Promote sexually explicit material.
  • Promote violence.
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trade mark of any other person.
  • Be likely to deceive any person.
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Promote any illegal activity.
  • Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
  • Give the impression that they emanate from us, if this is not the case.
  • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Rights you are giving us to use material you upload

When you upload or post content to our site, you grant us an irrevocable, non-exclusive licence to use the content for any purpose in connection with our business.

In the event that we intend to share your content with any third party or parties we will always seek your prior written to do so.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy

If you wish to link to or make any use of content on our site other than that set out above, please contact enquiries@butcherspetcare.com.

Which country’s laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Our trade marks are registered

The following are UK registered trademarks belonging to Butcher’s Pet Care Limited.

BUTCHER’S BUTCHER’S NOURISHING FOOD FOR DOGS BUTCHER’S GOODNESS FROM FARM TO BOWL
LEAN & TASTY BUTCHER’S PUPPY BUTCHER’S TRIPE
SIMPLY GENTLE Butcher’s natural               goodness BUTCHER’S CLASSIC
BUTCHER’S TRIPE MIX Goodness from farm to bowl

In addition we own a number of picture trademarks which can be found at www.ipo.gov.uk/tmowner, by searching “Butcher’s”.

You are not permitted to use any of the trademarks without our approval, unless they are part of material you are using as permitted under How you may use material on our site

Need To Ask a Question

Our dedicated customer service team is available between 8am-4pm Monday to Friday. Drop us an email help@butchersdogfood.co.uk and a member of the team will be happy to help.

Contact Us

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