Terms & Conditions

Competitions

Butcher’s General Competition Terms & Conditions

Competition winners will be selected and be informed by Email/Facebook/Instagram messaging within 10 days of the Final Draw Closing Date and will then have 28 days to respond to that email to claim the prize. If the winner fails to respond within this time the Promoter reserves the right to withdraw the prize offer and award the prize to a reserve winner selected in the same manner.

User Generated Content (UCG): by submitting UCG you represent and warrant that i) you are the sole owner of the UCG, ii) the UGC is accurate, iii) you are at least thirteen (13) years old, iiii) you give your permission for it to be featured in Butcher’s marketing.

The Promoter accepts no responsibility for late, incomplete, incorrectly submitted, corrupted or misdirected entries, claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise.

All winners and runners up must, at the Promoter’s request, participate in reasonable marketing and promotional activity (such as publicity and photography) surrounding the winning of the prize, free of charge, and they consent to the Promoter using their name and images in promotional material.

No purchase is necessary to enter this competition.

Prizes are not transferable or exchangeable and cannot be redeemed for cash or any other form of compensation. All food for dogs will be Butcher’s branded.

In the event for any reason the prize winners do not take an element of the prize at the time stipulated by the Promoter, then that element of the prize will be forfeited by the winners and neither cash nor any other form of compensation will be supplied in lieu of that element of the prize. If for any reason a prize is not available, the Promoter reserves the right to substitute another prize for it, in its sole discretion, of equal or higher value.

Bulk entries made from trade, consumer groups or third parties will not be accepted.

This promotion is in no way sponsored, endorsed or administered by or associated with Facebook, Instagram or Twitter.

The names and counties of residence of the promotion prize winners will be available by sending a correctly stamped envelope/postcard addressed to Butcher’s Pet Care, Dockham Way, Crick, NN6 7TZ.

The promotion is only valid for UK entrants aged 18 or over. We will not send prizes abroad.

Please note that employees, and relatives of employees, of Butcher’s Pet Care and its associated companies are not eligible to enter this competition.

The personal information entrants provide will be used by the Promoter for the purpose of conducting this promotion. The Promoter may disclose entrants’ personal information to its contractors and agents to assist in conducting this promotion or communicating with entrants. The Promoter is bound by the Data Protection Acts (1984 and 1998).

Promoter Details; Butcher’s Pet Care. Dockham Way, Crick, Northamptonshire, NN6 7TZ

Superfans

The search for our Superfans is an ongoing campaign and will finish at Butcher’s discretion. Please note this is not a competition and there is no prize to be won/collected.

This is not a paid partnership, however Butcher’s reserve the right, at their discretion, to agree terms with each participant in exchange for their participation in the campaign.

Successful applicants must at Butcher’s request, participate in reasonable promotional activity/post content on their own social media accounts as approved by Butcher’s and consent to Butcher’s using their name and images in promotional material.

Your details will be shared with Metamorphic Marketing Limited, who will support Butcher’s for the duration of the campaign.

#NourishEveryDog Pledge

The Promotor will donate one meal to selected charities based in mainland Great Britain (England, Scotland and Wales only) for every use of the hashtag #NourishEveryDog on qualifying competition entries.
Each ‘donation’ per social media post containing the #NourishEveryDog hashtag equals one meal, which is the equivalent of 1x 150g Foil Tray or 1x 390g / 400g Tin.
Total donations from social media posts will not exceed 2,000,000 (2 million) meals.
The Promotion is free to enter and no purchase of any kind is necessary.

Donations received by the charities are to nourish the dogs in their care and strictly not for resale.

DogFest Social Competition Terms & Conditions

The DogFest social competition runs from 13.04.24 at 09.00 to 17.04.24 at 23.59. This competition is not in partnership with any other brand.

Entrants are required to comment on the competition post on @butcherdogfood’s Instagram or Facebook and tell us which DogFest location they would like to visit and who they would take with them.

Entries are unlimited and you may enter as many times as you wish.

There will be 5 winners on Facebook and 5 winners on Instagram who will each win a pair of DogFest tickets to a location of their choosing.

The winner will be picked at random and contacted through Butcher’s official channels (@butchersdogfood on Facebook and Instagram) no later than Friday 19th April 2024.

The winners will need to provide their full name and contact information to fulfil the requirements. The winners have 28 days to respond and claim their prize. If they fail to do so within this time, Butcher’s reserves the right to withdraw the prize offer and award the prize to a reserve winner selected in the same manner.

Prizes are non-refundable and cannot be exchanged or traded for monetary value.

Butcher’s reserves the right to withdraw this offer at any time.

Prizes may vary and are subject to availability.

This offer is for UK residents only.

No purchase is necessary to enter. We will not ask for your financial details to claim this prize.

Butcher’s general competition terms and conditions apply.

Love Your Pet Day Competition Terms & Conditions

The Love Your Pet Day competition runs from 20.02.24 at 09.00 to 27.02.24 at 23.59. This competition is not in partnership with any other brand.

Entrants are required to like the competition post on @butcherdogfood’s Instagram or Facebook and tell us what they love most about their dog.

Entries are unlimited and you may enter as many times as you wish.

There will be one winner who will win a dog and owner photoshoot up to the value of £199 (supplier to be determined by the winner’s location), a hoodie with their dog’s breed embroidered on, a Norfolk Natural Living Dog Pamper Hamper, £100 worth of vouchers to spend on Butcher’s Nourishing Food for Dogs and two vouchers to a DogFest location of their choice.

The winner will be picked at random and contacted through Butcher’s official channels (@butchersdogfood on Facebook and Instagram) no later than Friday 8th March 2024.

The winner will need to provide their full name, address, and contact information to fulfil the shipping requirements. The winner has 28 days to respond and claim their prize. If they fail to do so within this time, Butcher’s reserves the right to withdraw the prize offer and award the prize to a reserve winner selected in the same manner.

Prizes are non-refundable and cannot be exchanged or traded for monetary value.

Butcher’s reserves the right to withdraw this offer at any time.

Prizes may vary and are subject to availability.

Your details will be shared with third-party organisations who will assist in the despatch of your gifts.

This offer is for UK residents only.

No purchase is necessary to enter. We will not ask for your financial details to claim this prize.

Butcher’s general competition terms and conditions apply.

Pets4Homes Competition Terms & Conditions

The Pets4Homes competition runs from 19.02.24 at 09.00 to 31.03.24 at 23.59.

Entrants are required to complete a form on the Butcher’s website, accessed from the Pets4Homes website and an email sent to Pets4Homes’ newsletter subscribers as of 11.03.24 at 08.59 only. The required information includes name, email address, dog’s name, dog’s birthday, and your Butcher’s recipe preferences. By providing your information, you are agreeing to our privacy policy and subscribing to our newsletter.

Entries are limited to one entry per email address.

There will be one winner who will win £200 worth of vouchers to spend on Butcher’s Nourishing Food for Dogs, 2 x day tickets to a 2024 DogFest location of their choice and a FitBark 2 Dog Activity Monitor.

The winner will be picked at random and contacted via email from social@red13digital.com no later than Wednesday 10th April 2024. The winner will need to provide their full name, address, and contact information to fulfil the shipping requirements. The winner has 28 days to respond and claim their prize. If they fail to do so within this time, Butcher’s reserve the right to withdraw the prize offer and award the prize to a reserve winner selected in the same manner.

Prizes are non-refundable and cannot be exchanged or traded for monetary value.

Butcher’s reserves the right to withdraw this offer at any time.

Prizes may vary and are subject to availability.

Your details will be shared with third-party organisations who will assist in the despatch of your gifts.

This offer is for UK residents only.

No purchase is necessary to enter.

Butcher’s General Competition Terms and Conditions apply.

Butcher’s Nourishing Food for Dogs FREE Personalised Tin of Healthy Heart Salmon recipe or Foil Trays of Healthy Heart Salmon recipe Terms & Conditions

These terms and conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Claim instructions are deemed to form part of the terms and conditions and by participating, all claimants will be deemed to have accepted and be bound by the terms and conditions. Please retain a copy for your information.

Promoter: Butcher’s Pet Care Ltd, Dockham Way, Crick, Northamptonshire, NN6 7TZ.

This Promotion is open to residents of the UK Mainland aged 18 years or over and excludes employees and the immediate families of the Promoter, its subsidiaries, other group companies, its agents, or anyone else professionally connected with this promotion.

No purchase necessary. Internet access required.

Promotion Period: Claim between 09:00 GMT on 29th January 2024 and 23.59 GMT on 9th February 2024 inclusive, or when 10,000 valid claims (5,000 Tins and 5,000 Foil Trays orders) are received, whichever is first.

We aim to despatch your order as quickly as possible, but we cannot guarantee that it will arrive before 14th February 2024, it may arrive on or after this date. 

The quantity available will be split as follows: 5,000 Tins (1 per box) and 5,000 Foil Trays boxes (2 per box) will be available from 29th January 2024.

To Claim:  Visit personalisedhealthyheart.butchersdogfood.co.uk during the promotional period above. Claimants will need to provide the following personal data in order to claim one free Tin of Butcher’s Nourishing Food For Dogs Healthy Heart Salmon recipe or a box of two free Foil Trays of Butcher’s Nourishing Food For Dogs Healthy Heart Salmon recipe with claimant’s dog’s name printed on the label:

First Name

Last Name

Full address

Email Address

Telephone Number

Dog’s Name for Personalised Tin or Foil Trays – up to maximum of 12 characters.

Opt-in for monthly marketing email newsletters from Butcher’s – plenty of tips to keep your dog happy and healthy, plus exclusive competitions! Provide your dog’s date of birth, which Butcher’s ranges you are interested in (Puppy, Treats, Healthy Heart, Joints & Coat, Adult, Grain free, Simply Gentle, Lean & Tasty).

Maximum one claim is permitted per person per dog name during the promotion period, any duplicates will not be accepted. This promotion includes a profanity check and any dog names deemed inappropriate will be excluded.

Please note that claims are limited to 10,000 (5,000 Tins (1 per box) and 5,000 Foil Trays (2 per box)) and any claims above this will not be fulfilled.

Reward: One Tin of Butcher’s Nourishing Food For Dogs Healthy Heart Salmon Recipe – 390g with their dog’s name printed on the front of the label or a box containing two Foil Trays of Butcher’s Nourishing Food For Dogs Healthy Heart Salmon recipe – 150g with their dog’s name printed on the labels, is the reward for this offer. Once the claimant has entered in their details and the dog’s name (maximum of 12 characters applies) and submitted the form, the order will be reviewed and if it passes the checks the order will be processed and despatched for the claimant.

No cash or other alternative reward will be provided in whole or in part, except that in the event of circumstances outside of its control the Promoter reserves the right to substitute a similar reward of equal or greater value. The reward is non-transferable and non-refundable.

It is the responsibility of claimants to provide correct, up-to-date details when participating. The Promoter cannot be held responsible for claimants failing to supply accurate information or any postal dispute which affects reward claim or delivery of their reward.

The Promoter is not liable for any items once dispatched to a consumer and the Promoter will not be responsible for any items not received, broken or lost in transit.

Each claimant must supply their preferred address for delivery when making their claim and is responsible for providing accurate delivery information as replacement will not be available. Delivery will be within 28 days of reward claim and the completion of any verification process.

Telephone and email contact details are required to provide SMS and email updates on delivery of your products. In the case that a claimant provides invalid details, or are ineligible, the reward will be reallocated to the reward pool to be claimed if during the promotion period. Claimants are encouraged to monitor their connections during this time. All items will be despatched via EVRI on a 48hr tracked service.

The Promoter reserves the right to verify all claims including but not limited to asking for proof of address and ID (passport, driving licence or equivalent). The Promoter reserves the right to refuse to provide a reward or withdraw reward entitlement and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these Terms and Conditions, the spirit of the promotion, any instructions forming part of this promotion’s claim requirements or otherwise where a participant has gained unfair advantage in participating.

In the event that the Promotion is not capable of running as planned for reasons including but not limited to tampering, unauthorised intervention, fraud, dishonesty, technical failures,  or any other causes beyond the control of the Promoter which corrupt or affect the administration, security, fairness, integrity or proper conduct of this Promotion, the Promoter reserves the right to disqualify any individual who tampers with the claim process or does not comply with these Terms & Conditions and to cancel, modify or suspend the Promotion or invalidate any affected claims.

No responsibility can be taken for claims which are lost, delayed, corrupted, damaged, invalid, misdirected, illegible, or incomplete or which cannot be delivered for any technical or other reason. Proof of sending will not be accepted as proof of receipt. The Promoter does not guarantee continuous or secure access to their website.

The Promoter together with any associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Promotion or accepting or using the reward, except for any liability which cannot be excluded by law.  Nothing will exclude the Promotor’s liability for death or personal injury as a result of its negligence.

A claim must be made directly by the individual entering the Promotion. Claims (bulk or otherwise) from trade, syndicates, consumer groups or third parties will not be accepted. Claims submitted by macros or other automated means together with claims which do not satisfy the requirements of these Terms & Conditions in full will be disqualified and will not be counted. If it becomes apparent that a participant is using a computer(s) to circumvent this condition by, for example, the use of ‘script’, ‘brute force’, masking their identity by manipulating IP addresses, using identities other than their own or any other automated means in order to increase the number of claims into the Promotion in a way that is not consistent with the rules of the Promotion, that participant’s claims will be disqualified and any reward will be void.

Should an act, omission, event or circumstance occur which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these Terms & Conditions the Promoter will not be liable for any failure to perform or delay in performing its obligations.

The Promoter has no control over internet or communication networks and is not liable for any problems associated with them due to traffic congestion, technical malfunction or otherwise. The Promoter will not be held liable to any individual for any fraud committed by any third party nor for any event beyond its control including, but not limited to, user error and any network, computer, hardware or software failures of any kind which may restrict, delay or prevent participation in the promotion.

If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.

The Promoter’s decision is final with regard to all promotional matters and no correspondence will be entered into.

The Promoter may refuse to award a reward in the event of any claimant’s fraud, dishonesty, breach or non-entitlement under these Terms & Conditions or seek recovery of its value if the reward has been awarded.

Any question concerning the legal interpretation of the rules will be based on English law and the Courts of England and Wales will have exclusive jurisdiction unless you live in another part of the UK, in which case your local courts will have jurisdiction.

The Promoter will only use the personal details supplied for the administration of the promotion and for no other purpose, unless we have your consent. You acknowledge that the Promoter may pass such information to its third-party agency, solely for the purposes of administering the promotion. Your personal details will at all times be kept confidential and in accordance with current Data Protection legislation. Click Privacy & Security – Butcher’s Dog Food for the Promoter’s Privacy Policy. Data will be stored for 3 months after the close of the promotion before deletion. You can request access to your personal data, or have any inaccuracies rectified, by sending an email to enquiries@butcherspetcare.com. By participating in the promotion, you agree to the use of your personal data as described here.

PLEASE NOTE: If you have any queries on your order or delivery, please email PersonalisedHealthyHeart@kolorcraft.com with your full contact details and we will do our best to look into this for you.

TriyIt Sampling Healthy Heart product review competition

This exclusive Butcher’s competition closes on March 6th 2024, 23.59hrs. Entrants are required to fill in a form accessed through the Butcher’s website (which is accessible via the Triyit QR code or Triyit email only), providing their full name and a Healthy Heart product review. Entries are unlimited and you may enter as many times as you wish. There will be one winner, who will receive £200 of Butcher’s Nourishing Food for Dogs vouchers. Businesses and organisations cannot be winners of this competition.

The winner will be selected at random and contacted through via email no later than March 17th 2024. The winner will need to provide their full name, address and contact information to fulfil the shipping requirements.

The winner will have 10 days to claim their prizes, at which point, the prize will be forfeited, and we will choose another winner at random.

Prizes cannot be traded for monetary value.

Butcher’s reserves the right to withdraw this offer at any time.

This offer is for UK residents only. No purchase is necessary to enter.

Butcher’s General Competition Terms and Conditions apply.

Heart FM Competition Terms & Conditions

The Heart FM competition runs from 01.02.24 at 09.00 to 14.02.24 at 23.59.

Entrants are required to complete a form on the Butcher’s website, accessed from Heart FM’s competition page. The required information includes name, email address, dog’s name, dog’s birthday, and your Butcher’s recipe preferences. The information provided will be used to update your profile in order for you to receive relevant emails from Butcher’s Nourishing Food for Dogs.

Entries are limited to one entry per email address.

There will be 10 winners who will each win £50 worth of vouchers to spend on Butcher’s Nourishing Food for Dogs.

The winners will be picked at random and contacted via email from social@red13digital.com no later than Friday 23rd February 2024. The winners will need to provide their full names, addresses, and contact information to fulfil the shipping requirements. The winners have 28 days to respond and claim their prize. If they fail to do so within this time, Butcher’s reserve the right to withdraw the prize offer and award the prize to a reserve winner selected in the same manner.

Prizes are non-refundable and cannot be exchanged or traded for monetary value.

Butcher’s reserves the right to withdraw this offer at any time.

Prizes may vary and are subject to availability.

Your details will be shared with third-party organisations who will assist in the despatch of your gifts.

This offer is for UK residents only.

No purchase is necessary to enter.

Butcher’s General Competition Terms and Conditions apply.

Insight Survey Terms & Conditions

The Butcher’s insight survey runs from 15.12.2023 at 09.00 to 22.12.2023 at 23.59.

Entrants are required to complete a survey, accessed from a Butcher’s email which will be sent to subscribers as of 12.12.23 at 23.59 only. Information provided will be used to enhance future product development plans.

Entries are limited to one entry per email address. Each link to the survey is unique to each subscriber and can only be used once and therefore, cannot be forwarded on.

Every completed survey will result in an entry into the prize draw. There will be four winners who will each win £100 worth of Amazon vouchers.

The winners will be picked at random and contacted via email from social@red13digital.com no later than Friday 5th January 2024. The winners will need to provide their full names, email addresses, postal addresses, and contact information to fulfil the shipping requirements. The winners have 28 days to respond and claim their prize. If they fail to do so within this time, Butcher’s reserve the right to withdraw the prize offer and award the prize to a reserve winner selected in the same manner.

Prizes are non-refundable and cannot be exchanged or traded for monetary value.

Butcher’s reserves the right to withdraw this offer at any time.

Prizes may vary and are subject to availability.

Your details will be shared with third-party organisations who will assist in the despatch of your gifts.

This offer is for UK residents only.

No purchase is necessary to enter.

Butcher’s General Competition Terms and Conditions apply.

  • This free, monthly prize draw is open to all UK residents aged 18 years or older, excluding Butcher’s Pet Care employees, their agents, families or anyone professionally connected with the promotion.
  • There is one prize each month of £50 of Butcher’s Nourishing Food for Dogs vouchers.
  • Entries will be accepted only through the Butcher’s website or from agreeing to email marketing on placing an order.
  • You will automatically receive one entry into the current month’s prize draw for each email sign up to the Butcher’s newsletter mailing list (subject to your email address being considered as new to this list).
  • By the 14th day of the following month, one winner will be drawn at random from all the entries received during the month and notified by email, phone or post within two weeks of the draw taking place.
  • There is no alternative prize or cash alternative to the prize stated.
  • The Promoter’s decision is final, and no correspondence will be entered into.
  • Winners’ names and towns will be available on request.
  • Butcher’s Pet Care reserve the right to redraw the winners if after 28 days the prize has not been claimed or winner has not responded to Butcher’s Pet Care attempts to make contact.
  • The promotion is only valid for UK entrants. We will not send prizes abroad.
  • No purchase is necessary to enter this competition.
  • All participants will be deemed to have accepted and be bound by these Terms and Conditions and our General Competition Terms and Conditions.
  • All winners must, at the Promoter’s request, participate in reasonable promotional activity surrounding the winning of the prize, free of charge, and they consent to the Promoter using their name and images in promotional material.
  • If you sign up for e-newsletters but do not wish to be entered into the prize draw, please contact us by email by the first day of the following month.

Please retain these Terms and Conditions for personal reference.

  • Promoter: Butcher’s Pet Care, Baker Group House, Dockham Way, Crick, Northamptonshire, NN6 7TZ. Registered company no 01716195.

  • This free, monthly prize draw is open to all UK residents aged 18 years or older, excluding Butcher’s Pet Care employees, their agents, families or anyone professionally connected with the promotion.
  • There is one prize each month of £25 of Butcher’s Nourishing Food for Dogs vouchers.
    Entries will be accepted only through the Butcher’s tell us about your dog form.
    You will automatically receive one entry into the current month’s prize draw for sharing your details. Only one entry is allowed per subscriber per month.
  • By the 14th day of the following month, one winner will be drawn at random from all the entries received during the month and notified by email, phone or post within two weeks of the draw taking place.
  • There is no alternative prize or cash alternative to the prize stated.
  • The Promoter’s decision is final, and no correspondence will be entered into.
  • Winners’ names and towns will be available on request.
  • Butcher’s Pet Care reserve the right to redraw the winners if after 28 days the prize has not been claimed or winner has not responded to Butcher’s Pet Care attempts to make contact.
  • The promotion is only valid for UK entrants. We will not send prizes abroad.
  • No purchase is necessary to enter this competition.
  • All participants will be deemed to have accepted and be bound by these Terms and Conditions and our General Competition Terms and Conditions.
  • All winners must, at the Promoter’s request, participate in reasonable promotional activity surrounding the winning of the prize, free of charge, and they consent to the Promoter using their name and images in promotional material.
  • Please retain these Terms and Conditions for personal reference.

Promoter: Butcher’s Pet Care, Baker Group House, Dockham Way, Crick, Northamptonshire, NN6 7TZ. Registered company no 01716195.

Site terms

Please read these terms and conditions carefully before using this site

What’s in these terms?

These terms tell you the rules for using our website www.butchersdogfood.co.uk  (our site).

Who we are and how to contact us:

Butcher’s Pet Care Limited (“We”) operate the site www.butchersdogfood.co.uk. We are registered in England and Wales under company number 01716195 and have our registered office at Baker Group House, Dockham Way, Crick, Northamptonshire, NN6 7TZ. Our VAT number is GB336537643 .

We are a limited company.

To contact us, please email our team at GDPR@butcherspetcare.com and they will respond to you as soon as possible.

By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy policy
  • Our Acceptable Use Policy which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy
  • Our Cookie policy which sets out information about the cookies on our site.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities.

We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our site is only for users in the UK

Our site is directed to people residing in United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use..

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.*

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

*Exception to this is exclusively for the use of the Butcher’s Retailer Portal for retailers who have registered to our portal. Here, registered users may download the available content for professional uses only on their business website and social media channels. The content should not be edited in any way. This content should only be used in the context of aiding the promotion of Butcher’s dog food products.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

User-generated content is not approved by us

This website may include images, information and materials uploaded by other users of the site. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

If you wish to complain about information and materials uploaded by other users please contact us on GDPR@butcherspetcare.com Our responsibility for loss or damage suffered by you.

Whether you are a consumer or a business user:

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

If you are a business user:

  • We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.
  • In particular, we will not be liable for:
  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user:

  • Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

How we may use your personal information

We will only use your personal information as set out in our Privacy policy

Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site you must comply with the content standards set out below.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in rights you are giving us to use material you upload (see below).

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out below.

You are solely responsible for securing and backing up your content.

Content standards

These content standards apply to any and all material and/or content which you contribute to our site (contributions).

You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

  • Be accurate (where they state facts).
  • Be genuinely held (where they state opinions).
  • Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

  • Contain any material which is defamatory of any person.
  • Contain any material which is obscene, offensive, hateful or inflammatory.
  • Promote sexually explicit material.
  • Promote violence.
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trade mark of any other person.
  • Be likely to deceive any person.
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Promote any illegal activity.
  • Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
  • Give the impression that they emanate from us, if this is not the case.
  • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Rights you are giving us to use material you upload

When you upload or post content to our site, you grant us an irrevocable, non-exclusive licence to use the content for any purpose in connection with our business.

In the event that we intend to share your content with any third party or parties we will always seek your prior written to do so.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy

If you wish to link to or make any use of content on our site other than that set out above, please contact GDPR@butcherspetcare.com.

Which country’s laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Our trade marks are registered

The following are UK registered trademarks belonging to Butcher’s Pet Care Limited.

BUTCHER’S BUTCHER’S NOURISHING FOOD FOR DOGS BUTCHER’S GOODNESS FROM FARM TO BOWL
LEAN & TASTY BUTCHER’S PUPPY BUTCHER’S TRIPE
SIMPLY GENTLE Butcher’s natural               goodness BUTCHER’S CLASSIC
BUTCHER’S TRIPE MIX Goodness from farm to bowl

In addition we own a number of picture trademarks which can be found at www.ipo.gov.uk/tmowner, by searching “Butcher’s”.

You are not permitted to use any of the trademarks without our approval, unless they are part of material you are using as permitted under How you may use material on our site

Terms of sale

  • Butcher’s Nourishing Food for Dogs may promote discount codes. These codes are only valid for a specific time and only for use at www.Butchersdogfood.co.uk. The relevant discount code must be correctly entered during the checkout process when shopping at www.Butchersdogfood.co.uk. 
  • Each code and discount amount will be clearly stated within each specific promotion. For discount codes received on email or via social media promotions, details will be clearly listed within the promotion itself. 
  • Discount code offers are only valid to use once per household and a closing date for the offer will be stated on each promotion. No cash or cash alternative is available. 
  • Unless stated, discount cannot be combined and only one offer can be applied to any order.
  • All offer codes are applied to the value of the order, excluding delivery costs and are subject to our general Terms and Conditions. 
  • We may change the terms of special offers, or withdraw them altogether, at any time and without prior notice. We will honour at the offer price any order placed by you before an offer ends, or is amended or withdrawn.

Please read these terms and conditions carefully before using this site

What’s in these terms?

These terms tell you the rules for using our website www.butchersdogfood.co.uk  (our site).

Who we are and how to contact us:

Butcher’s Pet Care Limited (“We”) operate the site www.butchersdogfood.co.uk. We are registered in England and Wales under company number 01716195 and have our registered office at Baker Group House, Dockham Way, Crick, Northamptonshire, NN6 7TZ. Our VAT number is GB336537643 .

We are a limited company.

To contact us, please email our team at GDPR@butcherspetcare.com and they will respond to you as soon as possible.

By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy policy
  • Our Acceptable Use Policy which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy
  • Our  Cookie policy which sets out information about the cookies on our site.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities.

We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our site is only for users in the UK

Our site is directed to people residing in United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use..

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.*

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

*Exception to this is exclusively for the use of the Butcher’s Retailer Portal for retailers who have registered to our portal. Here, registered users may download the available content for professional uses only on their businesses’ website and social media channels. The content should not be edited in any way. This content should only be used in the context of aiding the promotion of Butcher’s products.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

User-generated content is not approved by us

This website may include images, information and materials uploaded by other users of the site. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

If you wish to complain about information and materials uploaded by other users please contact us on GDPR@butcherspetcare.com Our responsibility for loss or damage suffered by you.

Whether you are a consumer or a business user:

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

If you are a business user:

  • We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.
  • In particular, we will not be liable for:
  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user:

  • Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

How we may use your personal information

We will only use your personal information as set out in our Privacy policy

Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site you must comply with the content standards set out below.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in rights you are giving us to use material you upload (see below).

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out below.

You are solely responsible for securing and backing up your content.

Content standards

These content standards apply to any and all material and/or content which you contribute to our site (contributions).

You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

  • Be accurate (where they state facts).
  • Be genuinely held (where they state opinions).
  • Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

  • Contain any material which is defamatory of any person.
  • Contain any material which is obscene, offensive, hateful or inflammatory.
  • Promote sexually explicit material.
  • Promote violence.
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trade mark of any other person.
  • Be likely to deceive any person.
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Promote any illegal activity.
  • Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
  • Give the impression that they emanate from us, if this is not the case.
  • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Rights you are giving us to use material you upload

When you upload or post content to our site, you grant us an irrevocable, non-exclusive licence to use the content for any purpose in connection with our business.

In the event that we intend to share your content with any third party or parties we will always seek your prior written to do so.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy

If you wish to link to or make any use of content on our site other than that set out above, please contact GDPR@butcherspetcare.com.

Which country’s laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Our trade marks are registered

The following are UK registered trademarks belonging to Butcher’s Pet Care Limited.

BUTCHER’S BUTCHER’S NOURISHING FOOD FOR DOGS BUTCHER’S GOODNESS FROM FARM TO BOWL
LEAN & TASTY BUTCHER’S PUPPY BUTCHER’S TRIPE
SIMPLY GENTLE Butcher’s natural               goodness BUTCHER’S CLASSIC
BUTCHER’S TRIPE MIX Goodness from farm to bowl

In addition we own a number of picture trademarks which can be found at www.ipo.gov.uk/tmowner, by searching “Butcher’s”.

You are not permitted to use any of the trademarks without our approval, unless they are part of material you are using as permitted under How you may use material on our site

Need To Ask a Question

Our dedicated customer service team is available between 8am-4pm Monday to Friday. Drop us an email help@red13digital.com and a member of the team will be happy to help.

Contact Us
two dogs outside in the field
Newsletter

SIGN UP FOR MONTHLY NEWS

Plenty of tips on ways to keep your dog happy and healthy. Plus exclusive competitions!

Sign up now for a chance to win £50 worth of Butcher’s vouchers in our monthly prize draw.

Subscribe
Updating…
  • No products in the cart.