FAQ

Butcher's Recipe & Ethics

You can purchase a selection of Butcher’s Nourishing food for dogs direct from our website to your door. Click here to visit the Butcher’s shop. Our delicious cans and trays are also available in all good retailers and pet specialists. Please have a look at our product pages to find specific information on where to buy our products.

We supply all major supermarkets with many of our recipes, as well as lots of independent supermarkets and pet food stores. However, it’s ultimately up to them to decide how many stores to stock them in. You can now purchase a selection of Butcher’s Nourishing food for dogs direct from our website to your door. Click here to visit the Butcher’s shop.

All our food is made in our own factory in Crick, Northamptonshire, right in the heart of England – and has been for over thirty years.

Many of our suppliers are family-run businesses who we’ve worked with for in some cases over 15 years and we keep a close eye on what goes into our recipes – if the ingredients don’t meet our high standards, we don’t use them.

Nothing is better for your dog than nature’s most nourishing food. We do not use them as your dog does not need them, Our recipes do not contain any artificial colours, flavours or preservatives. Just naturally nutritious food for dogs.

We use fresh meat and vegetables as much as possible. Using fresh ingredients means we can control what goes into our food – if the ingredients don’t meet our high standards, we don’t use them. We receive up to 8 lorry loads of fresh ingredients every day from local producers, many from just half an hour away, so they really are fresh!

All of our can and trays are individually sealed and gently steam-cooked in their own airtight packaging.

We are very proud to say that our Butcher’s packaging is recyclable! To keep dogs as happy and healthy as possible, we’ve taken crucial steps towards using more sustainable materials, and in turn helping our customers to recycle. We’ve removed the plastic shrink-wrap packaging from our can multi-packs, and replaced with recyclable cardboard. Our boxes are the first of their kind in the pet care market to be manufactured in the UK, and save up to 92 tonnes of plastic wrap per year. That’s equivalent to 4.2 million plastic bottles! Also, the cardboard we use is sourced from managed sustainable forests, where harvested trees are always replanted. Our treats packaging are also recyclable, the box is 100% recyclable cardboard and the film is recyclable through your local carrier bag return scheme at larger supermarkets.

A dog’s digestive system is built for meat – it’s what they naturally thrive on. Meat provides all the essential proteins, vitamins, minerals and fat a healthy dog needs, as well as water, which is good for hydration. It’s packed full of the goodness which keeps coats healthy, eyes bright and boundless energy. Click here to learn more

Since our products have a high meat content, they contain a lot of water too – all meat is naturally made up mostly of water! It makes it more succulent, juicy and naturally appetising, and it’s a good source of hydration for dogs. Our recipes are also packed full of extra vitamins, minerals and nutritious jelly or gravy. We add water in the form of jelly to protect the meat in the cooking process.

The meat we use in our recipes is especially nutritious. It’s mostly offal – organ meats that are especially tasty for dogs, packed with protein, vitamins, and minerals. All our ingredients are naturally tasty, so our products don’t need any artificial flavours, and we use fresh ingredients as much as possible. We always keep control over what goes into our food – if the ingredients don’t meet our high standards, we don’t use them.

If you need specific allergen advice, please get in touch with our consumer team, help@butchersdogfood.co.uk We always aim to respond within 48 hours, but please allow us up to five working days

Crude fibre doesn’t sound too nice, but it’s just a technical term for exactly the same type of fibre you’d find in breakfast cereals or vegetables. Within pet food we have to abide by the terminology that the EU legislation sets.

L-carnitine is really important to keep your dog bouncing and lively. It makes sure that fatty acids are transported to cells, so they can be burned to produce energy for lean muscle mass.

We don’t put any ash in your dog’s food! Crude ash is just a technical term for all the goodness from minerals and bone content, so it’s part of what makes our recipes so nutritious. On average, Butcher’s products contain 2-4% crude ash, which is typical for all wet dog food

Yes, but please make sure that it’s thawed out and back at room temperature before feeding it to your pet.

We believe there’s nothing better for your dog than nature’s most nourishing food. That’s why we source our ingredients from British and Irish farmers, and prepare our meals right here in the heart of England with natural ingredients from suppliers we know and trust.

Funnily enough, our founder Graham Baker isn’t a baker at all. He studied hard, qualified as a butcher, and recently won an industry award. We’re also supported by a wealth of knowledge from other long-standing qualified butchers within our business – some of them have been with us for over 30 years.

The choice is entirely yours! If your dog has an allergy to grain, we’d recommend our grain-free range, but there are benefits to a wholegrain diet – wholegrain is a slow-release energy source and is gentle on tummies. Please consider any allergens your four-legged friend has.

Our food is classed as a complete food because it includes all the vitamins and minerals for a happy, healthy dog – including teeth! That means there’s no need to give your dog anything extra for their teeth unless you really want to.

Meat is the food dogs like best, and which is most nutritious for them. As we all know, it’s also usually the most expensive part of any meal and for dogs it’s no different – we think it’s worth it, though, to give your dog the diet they need to stay fit and healthy. A lot of people feed their dog a mix of wet and dry food, so the tastiness of meat can be easily added to a dry meal.

In our Lean & Tasty recipes we’ve selected the leanest cuts and wholegrain rice, for satisfying meals that are 20% lower in fat than the rest of our range that will keep your dog’s energy levels up. You won’t have to worry about them going hungry, since the slow-release carbohydrate energy of wholegrain rice will keep them feeling full for longer.

Butcher’s Lean & Tasty dog food offers two feeding guides: the weight loss guide to help them lose unwanted pounds (with all the nutrients your dog needs, but lower in fat and calories), and the weight maintenance guide to help your dog stay in great shape.

All our products are free of soy and wheat gluten.

We can trace all our ingredients back to their sources

None of recipes have added salt – the salt they contain is all naturally occurring.

Unfortunately, we don’t give any free samples, however our most popular product, and the original recipe we started with 30 years ago – Butcher’s Tripe recipe – is available in single cans in all major supermarkets and pet specialists. Whenever switching food, we would recommend you introduce the new food in slowly over the course of a week, so as to avoid any issues at the other end!

Feeding Guides

Each of our products have individual feeding guides, please go to the individual products pages to review the feeding guides.

Treats

Our delicious new Simply Gentle treats contain 68% Turkey, Lean and Tasty treats contain 58% Chicken and Joints & Coat treats contain 48% Chicken and 8% salmon.

No, our treats are not grain-free, but they are packed full of natural nutrients.

Our meat is proudly sourced from British & Irish farms. Our other natural nutrients vary depending on the flavour, which you can browse here.

Our packaging is made from recycled and sustainable sources wherever possible. Also, our box is 100% recyclable cardboard, and the film is recyclable through your local carrier bag return scheme at larger supermarkets.

Our treats have been developed for adult dogs are not suitable for puppies under 4-months old.

Our packs weigh 80g, and there are approximately 14-16 treats in each, depending on the recipe.

We recommend giving treats as a reward or to help with training, and not as a meal replacement for your dog. However, every dog has different requirements, so we suggest adjusting their food throughout the day to accommodate any treats.

Our treats are soft and can easily be broken into 2 pieces for smaller dogs

Glucosamine is a joint supplement to support healthy joints in dogs of all ages.

We use Chicory as a prebiotic as it’s a great source of dietary fibre that helps your dog’s digestion.

Glycerine is derived from vegetable oils and is used in our treats to give them a moist and succulent texture

Tocopherols are a type of Vitamin E that derive from vegetable oils. We use them to keep our products naturally fresh.

Order / Delivery

Once you’ve added items to your basket, you’ll have the choice to create an account or continue as guest. When creating an account, we’ll save your details to speed up the ordering process for you next time around. We won’t send you any marketing e-mails unless you request to be opted in to our newsletter, but we will send you e-mails relating to your purchase such as order updates.

At the moment we only accept orders via our shop.

Your order will be shipped using Hermes and on occasion may arrive in separate parcels. Keep an eye out for emails updating you on your parcels journey.

This is a new service we are offering and will be constantly updating and taking feedback on board. If you would like to see a certain product or range become available then please get in touch at help@butchersdogfood.co.uk and we will pass this onto the relevant team.

Yes, along each stage of your parcels journey you will receive an email update letting you know the progress.

Orders under £25 to mainland UK are charged at £3.95.

Orders under £25 to outside of UK Mainland and Channel Islands (Isle of Man, Isle of Wight, Isles of Scilly, remote areas of Scotland) will cost £5.95.

All orders over £25 are eligible for free delivery.

Unfortunately, we don’t deliver to NI at the moment. We are working towards this and hope to be able to offer this soon.

We offer a 48hr delivery as standard to ensure your four-legged friend isn’t waiting for too long for their favourite food. Please expect your delivery between Monday – Saturday 8am-8pm. If you are based outside mainland UK please allow longer for your parcel to arrive.

Order before 12noon Monday to Friday and you order will be delivered within 48 hours. Please allow slightly longer for orders across a bank holiday weekend. Please expect your delivery between Monday – Saturday 8am-8pm. If you are based outside mainland UK please allow longer for your parcel to arrive.

At the moment we only deliver to Mainland U.K and the Channel Islands.

Our dispatch team work fast and it may not be possible to cancel your order before it dispatches. For orders which have not yet been dispatched we may be able to initiate a refund, which can take up to 10 working days to be reflected in your account. Please contact our friendly customer service team who will be happy to help at help@butchersdogfood.co.uk

Once your order has been confirmed there is a 1-hour timeslot for delivery addresses to be amended. If this has passed not to worry, once you receive you’re email from the courier you can select to deliver to an alternative address if within the same postcode. If this is further afield please contact our friendly customer service team who will be happy to help at help@butchersdogfood.co.uk

Our couriers will attempt to redeliver your parcel and inform you of when they next attempt to delivery your parcel to a maximum of 3 times. If still not successful this will be returned to our distribution centre. At any point in your parcel’s journey you can now divert your parcel to your chosen safe place or a neighbour. Please follow the instruction from the courier emails to arrange this.

Yes. Please complete what address you would like your parcel to be delivered to when checking out

Payment

We accept all major debit and credit cards (Visa, Mastercard and American Express), Apple pay, Google pay and Microsoft pay. Please make sure all details are being entered correctly without a space either end of numbers. If you are still having problems please contact our customer service team on help@butchersdogfood.co.uk

Please reload the page and try again. Your payment will not be debited from your account until you receive an order confirmation email.

We accept all major debit and credit cards (Visa, Mastercard and American Express) , Apple pay, Google pay and Microsoft pay.

The payment will be taken shortly after you place your order and you will be see this on your online and mobile banking

Unfortunately, you are unable to change your payment method once you have checked out and received an order confirmation.

The description you will see on your bank statement will be from Butcher’s Pet Care

We use a payment provider that are a PCI Service Provider Level 1 which is the highest grade of payment processing security. You can rest assured that your information is safe and secure. If you would like to learn more please take a look at our privacy policy/data protection.

We do not currently offer a breeder’s programme, however please check in again with us soon.

We offer competitive tiered pricing across our ranges that are published next to our products

Returns

We’re really sorry to hear how you’ve received your order. Please contact us via email help@butchersdogfood.co.uk where one of our team will be able to assist.

We’re really sorry to hear how you’ve received your order. Please contact us via email help@butchersdogfood.co.uk where one of our team will be able to assist.

You’re welcome to return your order in its original condition, please get in touch with us by emailing or calling us on help@butchersdogfood.co.uk.

We are sorry you’d like to return your product. Please get in touch with our friendly customer service team who will be happy to help – help@butchersdogfood.co.uk

COVID-19 STEPS

We’re working with our courier companies to protect both their drivers and your health, so you can keep receiving your Butcher’s parcels to your door. These include selecting safe places for packages to be left and drivers signing on your behalf.

In this difficult and challenging time we would like reassure all our customers and your four-legged friends that we are doing all we can to ensure that we continue to supply our stockists with Butcher’s Nourishing Food for Dogs. Our fantastic team at Butcher’s are working as many hours as safely possible to minimise disappointment, but as you will appreciate some matters will be outside of our control.

Our Butcher’s family health and safety remain top priority. We have installed new safety precautions both in our factory and office space. We have additional protective screens, PPE, sanitizing and are regularly deep cleaning. Where possible our employees are working from home.

Need To Ask a Question

Our dedicated customer service team is available between 8am-4pm Monday to Friday. Drop us an email help@butchersdogfood.co.uk and a member of the team will be happy to help.

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